FREQUENTY ASKED QUESTIONS
General Business Information
How long have you been in the furniture & handicrafts business?
We have been proudly operating in the furniture industry for over last 15 years. Since 2020, we have started exporting high-quality furniture and handicrafts to clients worldwide especially in UK, USA, CANADA, NETHERLANDS, UAE, QATAR and AUSTRALIA.
What products do you specialize in?
We specialize in pre-styled and customized beds, chairs, sofas, dining tables, and outdoor furniture crafted from premium Sheesham, teak, and rosewood to meet client specifications. Additionally, we offer a wide range of handcrafted items sourced from the finest artisans across India
Are you a manufacturer or a trading company?
We are both a manufacturer and a trading company—we produce a range of furniture in-house, while we trade selected products, especially handicrafts, which are sourced from the finest artisans across India. This combination offers us the flexibility of in-house production for custom orders and the sourcing capabilities to meet diverse client needs efficiently.
Product & Order Information
Yes, we offer custom designs as well as OEM/ODM services, allowing clients to bring their unique concepts to life or have products branded under their own label.
Do you offer custom designs or OEM/ODM services?
What is your minimum order quantity (MOQ)?
We accept both Full Container Load (FCL) and Less than Container Load (LCL) orders. However, FCL orders are more cost-effective for clients, as they significantly reduce the per-unit cost.
Can I order samples before placing a bulk order?
Yes, we offer samples so you can confidently assess our quality before placing a bulk order. The cost and lead time of the sample will be based on the product and customization.
What is your lead time for production of bulk orders?
Our lead time for bulk orders typically ranges from 30 to 90 days. This time frame depends on several factors, including:
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Order Quantity: Larger orders generally take more time to produce due to the increased volume of materials and labor required.
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Customization: Customized designs or special finishes may take additional time to ensure the highest quality and precision.
We strive to provide accurate timelines and keep our clients updated throughout the production process to ensure smooth delivery.
Pricing & Payment Terms
What are your pricing terms?
We offer both CIF and FOB pricing terms, depending on the client's preference and shipping needs.
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CIF: The price includes the cost of the product, insurance, and freight to the destination port.
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FOB: The price includes the cost of the product and delivery to the port of shipment, with the buyer covering the freight and insurance costs from there.
We can provide flexible pricing based on your shipping preferences.
What payment methods do you accept?
We accept the following payment methods. However, these options provide flexibility based on the order type and client preference.
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100% Advance for customized products.
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50% Advance + 50% Documents Against Payment for bulk orders.
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50% Advance + 50% Letter of Credit (LC) for bulk orders.
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PayPal for sample orders.
Are your prices negotiable?
Yes, prices are negotiable, with flexibility based on order size and long-term cooperation. Larger orders and ongoing partnerships may qualify for better pricing and favorable terms to ensure mutual benefit.
Quality Assurance & Documentation
What documents do you provide with the shipment?
We provide all essential documents required for smooth customs clearance and buyer assurance. These typically include:
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Commercial Invoice
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Packing List
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Bill of Lading (B/L)
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Certificate of Origin
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Fumigation Certificate
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Any additional certificates as per buyer or destination country requirements.
Our team ensures all documentation is complete, accurate, and tailored to the import regulations of the destination country.
How do you ensure product quality?
We ensure product quality through a rigorous quality control process at every stage of production:
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Material Selection: We use only premium-grade woods like Sheesham, teak, and rosewood, along with high-quality finishes and fittings.
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Skilled Craftsmanship: All furniture and handicrafts are made by experienced artisans and carpenters with deep expertise in their craft.
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Inspections: Multiple quality checks are conducted—during production, post-assembly, and before packaging—to ensure durability, finish, and design accuracy.
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Packaging: Products are carefully packed using export-grade materials to prevent damage during transit.
This thorough approach ensures our clients receive products that meet international standards in both aesthetics and durability.
Do you provide HS codes for the products?
Yes, we provide HS (Harmonized System) codes for all our products to ensure smooth and accurate customs clearance. These codes help classify goods correctly according to international trade regulations.
Shipping & Logistics
Do you handle shipping and logistics?
Yes, we handle shipping and logistics. We provide comprehensive freight forwarding services, including:
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Freight Forwarding: Arranging for the transportation of goods from our facility to the destination.
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Container Loading: Assisting with the efficient and secure loading of containers.
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Documentation: Handling all necessary export documentation, including customs paperwork and shipping details, to ensure smooth delivery.
We ensure a hassle-free shipping process for our clients from start to finish.
Which ports do you ship from?
We ship from the following ports in India, but not limited to:
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Kolkata Port
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Mumbai Port Trust
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Mundra Port
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Nhava Sheva (JNPT)
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Vishakhapatnam Port
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Deendayal Port (Kandla Port)
These ports allow us to efficiently handle shipments to various global destinations.
Can you arrange door-to-door delivery?
No. DDP or DAP services are not available presently.
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FURNITURE PRODUCTS