At MAARCOM, we are committed to conducting transparent and professional international trade. Below are the detailed terms and conditions governing our export operations:

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1. Product Details

• All our products are handmade or semi-handmade and may show minor variations in size, color, texture, or finish due to the artisanal nature of production.

• Customizations can be accommodated based on feasibility and must be confirmed in writing before production.

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2. Pricing & Currency

• All prices are quoted in USD, EUR, or INR, depending on the buyer's preference.

• Prices are generally based on FOB (Free on Board) or CIF (Cost, Insurance, Freight) Incoterms, which will be clearly specified in the quotation or pro forma invoice.

• Prices are subject to change due to fluctuations in raw material costs, exchange rates, or logistics fees. Any change will be communicated in advance.

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3. Minimum Order Quantity (MOQ)

• Once an order is confirmed and advance is received, the order cannot be cancelled.

• Each product has a defined Minimum Order Quantity, which will be shared in the quotation.

• Bulk discounts may apply for higher quantities.

• All terms and conditions need to be in written within the INVOICE and PACKING LIST.

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4. Payment Terms

• Standard payment terms: 50% advance at the time of order confirmation and 50% before shipment.

• Accepted payment methods: Telegraphic Transfer (TT), Bank Transfer, or Letter of Credit (LC) for large orders.

• Late payments may incur additional interest charges or cause shipment delays.

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5. Production & Delivery Timeline

• Lead time depends on product type, order volume, and customization.

• General production timelines range between 30 to 90 days after receiving the advance payment and final design/sample approval.

• Delivery dates are estimated and may vary due to unforeseen circumstances (e.g., delays in raw material supply or logistics issues) which will be informed in advance.

 

6. Shipping & Logistics

• Shipping terms (FOB, CIF, etc.) and responsibilities will be mutually agreed upon before order confirmation.

• Port of loading: Usually Mundra Port, Nhava Sheva (JNPT) or Kolkata Port Trust unless specified otherwise.

• We assist with shipping arrangements and provide tracking once the goods are dispatched.

• Any customs duties, taxes, or import charges in the destination country are the responsibility of the buyer.

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7. Quality Assurance

• We follow a 3-level inspection process: raw material check, in-process quality checks, and final pre-dispatch inspection.

• Third-party inspections (SGS, Intertek, etc.) can be arranged on request, at the buyer's cost.

• Sample approvals are mandatory before initiating full production.

 

8. Returns & Claims​

• We are not liable for damage caused during transit unless insurance was arranged by us as its beyond our control.

 

9. Documentation Provided

We provide all standard export documentation, including:

• Commercial Invoice

• Packing List

• Bill of Lading or Air Waybill

• Certificate of Origin

• Fumigation Certificate / Phytosanitary Certificate (for wooden products)

• Any additional documentation as required by the buyer or the importing country needs to be mentioned before the confirmation of the order.

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10. Intellectual Property

• Any designs, specifications, or proprietary information shared by the buyer will be treated as confidential.

• We will not share, reproduce, or use client-provided designs without prior written consent.

• Similarly, our in-house designs, images, and branding are protected and may not be used without permission.

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11. Force Majeure

• We shall not be held liable for failure to perform obligations due to circumstances beyond our control such as:

• Natural disasters (earthquakes, floods)

• War, riots, or terrorism

• Government restrictions or bans

• Strikes or labor shortages

• Pandemic or epidemic outbreaks

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12. Governing Law & Jurisdiction

• All contracts and transactions are governed by Indian law.

• In case of any dispute, the matter will be subject to the exclusive jurisdiction of the courts in India.

• Alternative dispute resolution through arbitration may be considered before initiating legal proceedings.